How to order a custom piece of art
Thanks so much for your interest in having a custom order made by our artists at Terrapin Glassblowing Studio! We do always take custom requests, and we would love to hear what you’re interested in! We will incorporate ashes in a custom piece as long as we feel that it can be done without compromising the stability of the piece. Please keep in mind that we have two senior artists in-house that make these custom orders, so it is up to their discretion if this order is a challenge they feel they make with regard to YOUR expectations.
To start, custom orders almost always begin at a price of $125. We will certainly listen to your request even if you don’t believe the cost will be that high, but we are simply a small business that needs to charge appropriately for our skills and resources. The final price will be determined through this initial conversation, and we will take full payment in advance before the glass artist begins working on your order.
Here’s what we need from you to start:
Please e-mail us as many details as possible about the design. High quality photographs are the best. We want photos of what inspired this design, photos of the color shades you’re interested in, photos of styles that you like. Any size references; both general or specific. We need as much information as possible so that we can be sure to understand your intention.
We will respond to your e-mail re-stating your interest in our own words to be sure that everything is clear. We may ask more questions or ask for more details or references. After we have a really good understanding, we will be able to give you a timeline and price.
If the design process is a bit more complex:
If we are unable to come to an understanding through e-mail, we move on to scheduling a phone discussion with the skilled artist. If we get to this point, we will be requiring a minimum of a $50 non-refundable design-fee that must be paid upfront before the conversation continues further. During this phone discussion the artist and customer will work to smooth out any questions in the design. The artist will then send a follow-up e-mail reiterating the conversation in their own words. They may also come back to the customer with drawings, color samples, and other general form samples made in glass, until an absolute understanding has been made. Consider this time similar to that of paying a tattoo artist to create your vision. This is skilled work, only to be done by artists with an appropriate amount of experience in their field. We will certainly take this design fee into consideration when coming up with the final cost of the project. Please keep in mind that there is no commitment between the customer or artist to continue on after this phase. Either party can decide at any time that this project isn’t something they want to move forward with. After this step, the customer would simply own the design, and be free to do with it as they wish.
Once everyone agrees:
Once everyone agrees, we will compile all of the specific details for this order and e-mail it out to you with an invoice for the remainder of the cost of the project. This is your last chance to change any of the details before the artist starts making your project, so please be thoughtful as we consider this a contractual obligation. Once your invoice is paid, we will begin working and be in contact with you once your work is ready for shipping or pick up.
Thank you for your kind understanding of this process.
79 Hadley Road
(Just off Route 202)
Jaffrey, NH 03452
Telephone (603) 593-5073
Closed to the public during the Coronavirus Pandemic.
Please check out our products and Memorials. We offer contact-free pick up and shipping via USPS