Ash Preparation and Delivery:

• We would like one teaspoon of ash per Memorial. Place all of the ashes together in one plastic sealed bag, then put that bag into another bag (just to be safe!)
• Write your name and order number on the bag.
• Feel free to include a picture of the person or pet. We will have it displayed while making your Memorial to keep that soul in mind.
• Mail the ashes to:
  Terrapin Glassblowing Studio
  79 Hadley Road
  Jaffrey, NH 03452
• If you live locally and have already placed your order, you may drop off the ashes at our studio. Please note that we cannot accept ashes without an existing order in our system. Please use the following link to schedule your drop-off using our contact-free drop box:   https://terrapinglass.com/calendar-category/drop-off-ashes-for-memorial-orders/

Ready to place your order?

If you know what you’d like to order, you can place your order directly on our website.

Need some assistance?

Schedule a 30-minute timeslot to come into our space and view our samples to see shapes, sizes, and colors.  During this time we will collect the ashes, answer any questions you may have, and take your order. The cost is $25 for the half-hour. Feel free to bring a picture of the person or pet. We will have it displayed while making your Memorial to keep that soul in mind.

We ask that a maximum of 3 people attend this scheduled time.

Here is the link to schedule your 30-minute visit:

https://terrapinglass/calendar-category/memorial-display-viewing-ordering/

Handmade Memorials:

Please note that we hand-make each Memorial piece. Due to the inherent nature of working with hot glass, each piece will be unique, with slight variations in shape, size, color, and design. With that said, due to the custom nature of using your loved one’s ashes in our work, we are unable to offer refunds or exchanges. If you are unsatisfied for any reason, please contact us immediately. We stand behind the craftsmanship of our work and do our best to make a consistent product.

Still have questions?

See our FAQ’s: https://terrapinglass.com/faqs-about-memorials/

or send your questions via email to info@terrapinglass.com