We hand-make each glass piece. Due to the inherent nature of working with hot glass, each piece will be unique; with slight variations in shape, size, color and design.
With that said, if you purchased a memorial item due to the custom nature of using your loved one’s ashes in our work we are unable to offer refunds or exchanges. If you are unsatisfied for any reason, please contact us immediately. We stand behind the craftsmanship of our work and do our best to make a consistent product.